In sales and marketing, the sales pipeline refers to the process of moving customers and potential customers through the buyer’s journey from awareness to consideration to decision. At each level of the funnel, salespeople and marketers know that each time a potential customer encounters their brand or interacts with their company, they’re being influenced one way or another towards either becoming a customer or dropping out of the pipeline. As such, smart businesses treat each touchpoint within the funnel as a chance to provide value to customers and give them an experience that causes them to think favorably of the company as a whole.
- Nov 13
- 4 min read